Purchase and refund policy
Terms and conditions
In these Terms and Conditions:
‘services’ includes products, seminars, courses and events.
‘MFL’, ‘we’ or ‘us’ means the Molecular Fisheries Laboratory.
2.1 These Terms and Conditions apply to any purchase of goods or services from the MFL.
2.2 These Terms and Conditions may be amended periodically and you will be deemed to have accepted any amendments if you use the website after those amendments have been posted.
- Contract and price
3.1 All prices are in Australian Dollars and inclusive of GST, unless otherwise indicated.
3.2 Discounted prices are only available subject to conditions on the MFL website.
3.3 Description of goods, services and prices may be subject to change or correction at any time without notice. Although we seek to ensure information is correct, we make no representation or warranty as to information being accurate or complete. If we discover an error, we will try to notify you as soon as possible and allow you to cancel your order and obtain a refund if desired.
3.4 By submitting an order you warrant that:
- you are capable of entering into a legally binding contract with the MFL,
- you are authorised and able to make payment via the method you have chosen,
- the information you have provided is correct, and
- your purchase is not made for the purpose of commercial resale.
3.5 A contract for purchase is only formed once we have accepted an order by issuing a receipt number.
- Payment method
Payment can be made with valid credit cards (Amex, Visa, Mastercard, Bankcard) or cheque. In the case of a cheque payment for an online order you must also provide us with a copy of the order confirmation. Payment is due within 14 days of order.
5.1 Delivery will usually take place 5 to 10 working days after acceptance of an order. However sometimes goods or services can be temporarily or permanently unavailable. The MFL is not liable for any loss arising from delays in delivery or failure to deliver (although you may request a refund if you do not receive goods properly ordered: see section 6 below).
5.2 We do not ship to addresses outside Australia.
- Refund/cancellation policy
6.1 Should you receive incorrect, damaged or faulty goods, please contact the MFL Shop within 7 days of receipt and we will arrange, as appropriate and depending on availability, a goods exchange, credit or refund. We may require return to us of the goods with proof of purchase before actioning an exchange, credit or refund request. We will be pleased to consider exchange, credit or refund for other reasons, but the decision whether to grant this will be at our discretion. Any refund will be made using your original payment method or another method at our discretion.
6.2 If you notify us in writing more than 7 days before a seminar, course or event that you are unable to attend, you may choose to have a refund issued (minus a 15% cancellation fee for a seminar or course) or nominate a replacement delegate to attend in your stead.
6.3 If you notify us in writing 7 days or less before a seminar, course or event that you are unable to attend, you may nominate a replacement delegate to attend in your stead. No refund will be issued.
6.4 Podcasts or recordings are non-refundable once downloaded.
6.5 To claim a refund, exchange, credit or for further information please send an email to firstname.lastname@example.org
6.6 MFL intends to run live programs as advertised but reserves the right to change the programs without notice and to cancel if there are insufficient registrations.
- Warranties and liabilities
7.1 The MFL excludes any condition or warranty, unless it is expressly set out in these Terms and Conditions or is by law incapable of exclusion, restriction or modification.
7.2 The MFL will under no circumstances be liable for any indirect, incidental or consequential loss or damage arising in relation to any transaction entered into, or any goods or services purchased, through this website.
These Terms and Conditions are governed by the laws of Queensland. The parties irrevocably submit to the exclusive jurisdiction of the courts of Queensland.